Eller IT Frequently Asked Questions (FAQs)

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I accidentally closed the Microsoft Toolbar. How do I get it back?

To restore the Microsoft Office Toolbar, first click on the Start button. Choose Programs and then click on Windows Explorer. You will now see the contents of your hard drive. Double click on the Program Files folder. Now double click on the Microsoft Office folder. In the right side window, you should see a list of files. Double click on the Microsoft Office Shortcut Bar icon. As the Office Toolbar loads, you will see a dialog box that asks you if you want the Office Toolbar to load automatically when Windows loads. Click Yes. You now have your Microsoft Office Toolbar back on your desktop.

Does the University supply virus protection software to deal with Word and Excel Macro Viruses and how do I get a copy?

Yes, the University does supply an anti-virus software package called Sophos Anti-Virus. If you are a faculty or staff member and would like the newest version installed on your office computer, please e-mail Support@eller.Arizona.EDU and the Eller IT Support staff will install it for you. If you would like to install it on your home computer, you can download the newest version of Sophos Anti-Virus from CCIT's Site License Page.

Sophos says I have a virus, but I can not get rid of it?

Run a scan under Sophos on the directory where the virus resides. Relax. Most viruses cannot hurt your system unless they are run by the user or a program. The most common viruses will come onto your system through your email software. Sophos will detect these viruses, but often will not delete it automatically. To manually delete the virus, perform a virus scan through Sophos on the directory where the virus was detected. For email viruses, this will often be C:\ProgamFiles\Eudora\Attach.

How do I forward my Eller e-mail Account to another e-mail Account?

There are two ways to forward your Eller e-mail Account to another e-mail Account. Method 1: Using WinQVT or another terminal program, login to your Eller e-mail account. Once you get a system prompt, type "menu" (without the quotes). This will bring up the Eller Menu System. Arrow down to Misc. (Miscellaneous) and press ENTER. On the next screen, select Forward and press ENTER. On the next screen, select Set Forward and press ENTER. Now type the e-mail address you would like to forward your mail to (i.e. jdoe@u.arizona.edu). Make sure that there are no quotes around the e-mail address. Press CTRL+X to exit and press Y to save the change. To exit the Menu system press Q to quit and Y to verify that you wish to quit. Method 2: Once you get the system prompt, type "pico .forward" (without the quotes). Now type the e-mail address you would like to forward your mail to (i.e. jdoe@u.arizona.edu). Make sure that there are no quotes around the e-mail address. Press CTRL+X to exit and press Y to save the change. Using either method, your e-mail Account has now been forwarded. NOTE: After you have set the forward, test it by sending a message to your Eller Account. Once you have sent the message, login to the account you had your e-mail forwarded to and see if it has arrived at its new destination. If after a few minutes you do not receive your test e-mail message, please recheck the steps you followed above. If it appears like it should work, but still does not, please send an e-mail to Support@eller.Arizona.EDU explaining what you did and asking to have your forward fixed for you (be certain to specify what the e-mail account you want the forward set to.)

I can't access the internet/SIS/PSOS/Email. What is going on?

Reboot your machine. There are several causes for this. Sometimes one of our servers, or even one of CCITs servers, crashes or goes down for a short period of time. During this time, you may lose access to various network resources. The server will usually be back up within minutes; however you will still need to reboot your machine in order to reconnect to those network resources.

I can't install any software on my machine. What is going on?

Contact Support. Machines are protected against the unauthorized installation of software. This protects your machine from dangerous or unstable programs that may be installed without your knowledge. Therefore, you will need to contact support and we will be happy to install the software for you.

How do I connect my laptop to the Eller network?

Eller IT created a web site for students who wish to "dock" their laptops in the Graduate Computer Lab (McClelland Hall Room 335). For faculty and staff who wish to have their University-purchased laptop connected to the Eller network, Eller IT can setup the laptop and will provide support for any problems experienced. If the laptop is your personal property, Eller IT cannot setup the laptop for you nor provide support for any technical problems. We are working on step-by-step instructions for faculty and staff to use to connect their personal laptop to their departmental server in order to access data and to print to the network printers. We hope to have these instructions available soon.

An alternative way to connect to the Eller network is through the wireless network. Instructions on how to connect can be found here.

What is DHCP?

Dynamic Host Configuration Protocol (DHCP) allows someone's computer to ask the network for an Internet Protocol (IP) Address. The computer then makes use of the IP Address in order to browse the Internet or check a person's e-mail. The purpose of using DHCP is to avoid having to manually assign a specific IP address to every user's computer. In this situation, for example, if one person uses a computer with a specific IP address and another person tries to use another computer that has the same IP address, the second person will be unable to do anything until the first user has turned his computer off. Using DHCP eliminates these problems.

How do I transfer a file from my computer to my e-mail Account?

Eller IT has a web page that contains instructions for how to transfer files from your computer to your e-mail account using File Transfer Protocol (FTP).

I was using my diskette yesterday, but it won't work now. Why?

Windows NT can be very sensitive to diskettes. If you originally formatted the diskette on a Windows 95/98 or a DOS computer, we recommend that you do the following: Format a new (second) diskette on a Windows NT computer. Take both diskettes to a computer that has Windows 95/98 or DOS on it and copy the data from the original diskette to the new diskette. If you cannot read the original diskette on the Windows 95/98 or DOS computer, please refer to Where can I go to repair a damaged diskette?.

Where can I go to repair a damaged diskette?

Speak to the Lab Monitor in the Graduate Computer Lab (McClelland Hall Room 335). They will contact a member of the Eller IT Support staff, who will pickup the diskette, run some diagnostic scans on it, and attempt to recover any files on the damaged diskette. But, please be aware that Eller IT is not responsible for any loss of data on a corrupted diskette, NOR do they guarantee that any data will be recoverable.